FAQs
Do you need help using LinkToMyPC™?
Find answers to the most commonly asked questions in our FAQ section. If you need further assistance, send us a Support Ticket and we'll give you a prompt reply.
About LinkToMyPC
- What is LinkToMyPC?
- How is LinkToMyPC different from other products?
- Can I try LinkToMyPC before buying?
- What does my subscription include?
- Can I use LinkToMyPC at my workplace?
- Can I use LinkToMyPC to provide technical support?
System Requirements
- What are the system requirements for LinkToMyPC?
- Can I use LinkToMyPC with a Mac®?
- How will LinkToMyPC affect my Internet bandwidth?
- Does LinkToMyPC support dynamic IP addressing?
- How scalable is LinkToMyPC?
Getting Started
- What can I do with LinkToMyPC?
- How do I start using LinkToMyPC?
- Can I make LinkToMyPC work faster?
- What if I forgot my password?
- What if I forgot my access code?
- What is the difference between my account password and my access code?
LinkToMyPC Features
- How does sound work?
- How does the "Invite Guest" function work?
- How do I change the size of the viewer window?
- Can I use multiple monitors with LinkToMyPC?
Security
- Is LinkToMyPC secure?
- Is LinkToMyPC reliable?
- Can my IT manager block LinkToMyPC access to company computers?
- How do you safeguard my personal information?
- Do I need to set my browser to accept cookies in order to use your website?
- How do you protect against unauthorized access?
- Can my computer receive a virus from downloading the LinkToMyPC software?
- Is the Guest Invite feature secure?
- Can I block unofficial use of LinkToMyPC while allowing authorized use?
- How can I verify whether an email is from LinkToMyPC?
- Does the Direct Connect feature work with firewalls?
Billing & Cancellation
- How do I cancel my paid subscription plan?
- How do I remove LinkToMyPC from my computer?
- How do I change my plan?
- My account is deactivated. How do I reactivate it?
- How do I change the credit card or update the billing information on my account?
- How can I review the charges billed to my account?
- Will I get a receipt for my purchase?
- Who do I contact if I have a billing question or if I need to request a refund?
